PrivateCloud.bg provides IT consulting, private cloud solutions, infrastructure planning, automation, Microsoft 365 and SharePoint support, backup and continuity reviews, AI-readiness consulting, and managed IT support.

Our goal is to help businesses build secure, documented, reliable, and maintainable technology environments that support daily operations and long-term growth.

You may use this website to learn about our services, contact our team, book a free call, request an assessment, or submit a project inquiry.

You agree not to misuse the website, attempt unauthorized access, disrupt its operation, submit harmful content, or use the website for unlawful purposes.

The information on this website is provided for general business and informational purposes. It does not replace a formal technical assessment, project agreement, legal advice, financial advice, or cybersecurity audit.

You may book a free discovery call or paid consultation through our booking system.

A free consultation is intended to understand your needs, discuss possible next steps, and determine whether our services are suitable for your situation.

Paid consultations, expert sessions, assessments, and project discovery services may include technical review, recommendations, planning, documentation, or advisory work depending on the selected service.

The exact scope of each service depends on the selected service, your business needs, available information, and any written agreement or proposal provided by PrivateCloud.bg.

Services may include, but are not limited to:

• Private cloud consultation and planning
• IT reliability assessments
• Backup and disaster recovery reviews
• Microsoft 365 and SharePoint consultation
• Business platform consultation
• Automation and AI-readiness consultation
• Managed IT support consultation
• Infrastructure documentation and improvement planning
• Project discovery and proposal preparation

Any additional work outside the agreed scope may require a separate quote, approval, or service agreement.

To provide useful recommendations and services, we may ask you to share relevant information about your systems, processes, tools, business goals, or technical challenges.

You are responsible for ensuring that the information you provide is accurate, complete, and authorized to be shared.

Please do not send passwords, private access keys, API secrets, or sensitive credentials through website forms, chat, email, or booking notes. If access is required for a project, we will agree on a secure method separately.

Pricing may vary depending on the service type, project complexity, urgency, required expertise, and ongoing support needs.

Any paid service, project, or support arrangement will be confirmed before work begins. Payment terms, invoices, taxes, and billing details may be specified in a separate proposal, invoice, or service agreement.

Unless otherwise agreed, work begins only after the required confirmation, booking, or payment has been completed.

If you need to cancel or reschedule a booked consultation, please do so as early as possible.

PrivateCloud.bg may also reschedule a consultation if needed due to availability, technical issues, emergencies, or other reasonable circumstances.

For paid sessions, cancellation or refund terms may depend on the specific service, timing, and whether preparation or work has already started.

Our recommendations are based on the information available at the time of consultation, assessment, or project work.

Technology environments can change quickly. Infrastructure, security, cloud platforms, software systems, and business requirements may require ongoing review and maintenance.

PrivateCloud.bg aims to provide practical and reliable guidance, but we cannot guarantee that any recommendation will prevent all downtime, data loss, cyber incidents, software issues, or operational disruptions.

Our work may involve third-party platforms, software, hosting providers, cloud services, plugins, applications, or integrations.

PrivateCloud.bg is not responsible for the availability, pricing, policies, performance, updates, limitations, or security practices of third-party providers.

Where third-party tools are recommended, the final decision to purchase, subscribe, configure, or continue using them remains the responsibility of the client.

We treat client information with care and professionalism.

During consultations or projects, we may receive information about your business, systems, workflows, infrastructure, or technical challenges. We will use this information only for the purpose of providing requested services, unless otherwise agreed or required by law.

You should avoid sharing unnecessary sensitive data unless it is required for the agreed service.

Unless otherwise agreed in writing, website content, branding, text, designs, concepts, documents, templates, technical materials, and other materials created by PrivateCloud.bg remain the intellectual property of PrivateCloud.bg or its respective owners.

Client-specific deliverables may be used by the client for internal business purposes once payment and agreed terms have been completed.

Third-party software, licenses, documentation, trademarks, and materials remain the property of their respective owners.

PrivateCloud.bg provides services with reasonable care and professional effort.

However, to the maximum extent permitted by applicable law, PrivateCloud.bg is not liable for indirect, incidental, special, or consequential damages, including loss of revenue, business interruption, loss of data, system downtime, or issues caused by third-party services, client-side changes, incomplete information, or unauthorized access.

Nothing in these Terms limits liability where such limitation is not allowed by applicable law.

We aim to keep the website available and working properly, but we do not guarantee uninterrupted access.

The website may be updated, modified, temporarily unavailable, or discontinued without prior notice.

PrivateCloud.bg may update these Terms and Conditions from time to time. The updated version will be published on this page with a revised “Last updated” date.

Continued use of the website or services after changes are published means you accept the updated Terms.

If you have questions about these Terms and Conditions, our services, or your booking, you can contact us:

PrivateCloud.bg
Sofia, Bulgaria
Email: info@privatecloud.bg
Phone: +359 889 396 793
Phone / Viber / WhatsApp: +359 885 600 605